Cyberpunk 2077 : Pourquoi tant de hype ?
Au moment où vous lisez cet article, nous ne sommes plus qu’à un petit mois avant la sortie de Cyberpunk 2077, un titre très attendu qui a connu moult reports depuis son annonce. J’ai moi-même beaucoup suivi les news autour de ce titre et j’ai déjà pré-commandé l’édition collector sur PS4 qu’il me tarde de vous partager sur le blog. Sur les réseaux, je vois beaucoup de réactions autour de ce futur jeu : de la lassitude, désillusion, et aussi pas mal de hype. Du coup, je vais vous donner un peu mon ressenti, et vous dire pourquoi selon moi, ce futur jeu enflamme autant les foules.
Une invitation à Night City
Cette année 2020 a été assez riche en sortie de jeux vidéo. Depuis quelques temps, l’industrie souffre de beaucoup de problèmes comme les reports. Mais pour les joueurs, c’est aussi une année sous le signe de la nouveauté avec des titres apportant un vent de fraicheur tels que Ghost of Tsushima ou The Last of Us Part II. Si je cite ces deux titres en particuliers, c’est parce qu’ils font partie des plus gros succès de cette année. Cette dernière génération de console a connu son lot de Remaster et l’arrivée de titres originaux se fait grandement attendre.
En parlant de titre originaux, la particularité de Cyberpunk 2077 réside évidemment dans son univers. Je ne suis pas une grande connaisseuse des jeux de rôle, mais j’aime particulièrement le genre cyberpunk. Et en tant que fan de RPG à choix multiples, la promesse du futur triple-A m’est particulièrement alléchante. Concilier le jeu de rôle avec le monde ouvert de Night City, avec toutes les possibilités scénaristiques me donne déjà très envie d’y jouer. La rejouabilité s’annonce vraiment intéressante.
Le gage de qualité signé CD Projekt Red
« Cyberpunk 2077, par les réalisateurs de The Witcher 3 : Wild Hunt. » Le voici, le gage de qualité. Alors qu’il fêtait récemment ses 5 ans, The Witcher 3 continue encore de connaître un immense succès. Mais ce n’est pas parce qu’un studio a réalisé un titre excellent que le suivant va l’égaler ou le surpasser. Et c’est justement que là que ça devient intéressant. Le studio aurait très bien pu partir sur une valeur sûre, et produire un autre The Witcher puisque la base est déjà bien installée et que le succès est là. Au lieu de ça, ils partent en terre inconnue avec un gameplay axé FPS. Un pari plutôt risqué s’il n’en valait pas le coup.
Cyberpunk 2077 ne sera pas le prochain The Witcher 3. Cependant, il aura toute l’expertise et l’attention aux détails qui ont été apportées à ce dernier. Et vous ? Attendez vous également la sortie de Cyberpunk 2077 ?
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are
plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers
if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer
support and why it’s an essential cog in an organization. Like sales and marketing,
customer service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs
and responding to their questions. However, it’s also a
way to instill loyalty and generate additional
sales. To do so, an outsourcing company must have
its support team available whenever the
customer needs it. Outsourcing customer support allows
companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders
who are experts in every facet of their operations.
Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the
world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service
quality. Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders
can instead turn to scaling the business. Overseeing
the day-to-day operations can already take much of management’s time, and customer support is
equally demanding. To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their voices
heard. If customer service companies and their team address customers’
issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly
higher customer lifetime value (CLV). This isn’t to say a stellar customer
experience is only possible through outsourcing. Rather,
the chances of improving customer satisfaction come with a continuous
and consistent level of service. Providing a highly specialized, dedicated team of professionals from day one
is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10 most prominent
ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to
startup companies. Over the years, the company has grown big
and is confident enough to provide both enterprise and
small business customer service outsourcing solutions.
Providing back office, technical, and customer support,
Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support,
Content Moderation, CX Consulting Services, Back Office
Support, Data Labeling, Digital Marketing Solutions, and Cyber
Security. The company provides only dedicated agents, in-house training,
and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the
US and European markets with numerous awards and positive reviews
from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems
very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with
your company’s growth.
Offers turn-key solutions, so you don’t have
to look for either option separately.
Helpware’s focused on developing its people and their
skills and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to
Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the
top and was one of the first BPOs to open multiple
locations. In 2021, the Sitel Group acquired Sykes to widen its reach
and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer
engagement services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services:
outsourcing, customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its
clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data
security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer
service companies that wanted to change the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support outsourcing company,
providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations
include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center,
so location and time zone differences aren’t as pronounced as operations in Asia and
South America.
Companies that outsource customer service to Ascensos value the fact
that it supports diversity and inclusivity among staff while focusing
on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are
more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader
in solution design, business optimization strategies, and front-office
customer support. It also offers back-office services such
as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates
in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league
of good customer service companies. You won’t find
it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing
agencies that offer customer care and customer experience (CX)
solutions to some of today’s major global brands. In addition, the company offers contact center and BPO services,
omnichannel and multilingual support, software development,
CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America,
Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience
(EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to
recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions
within the client’s time zone. In addition, InfluX creates specialized
customer experiences that reflect the client’s vision,
voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients
who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support
services. The company employs native English contact center agents with
experience in multiple industries. Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000
workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare,
travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes
in the customer’s voice or tone. As a result, they can respond
to these changes to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email, live chat, or
social media.
Pros:
Integra offers some of the most cost-effective solutions in the
industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all over the world.
This is one of the Canadian top IT outsourcing companies that
provide IT services and multilingual customer service to industries
such as technology, media, communications, eCommerce,
financial technology, travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for
organizing an annual charitable initiative called “Telus
Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete
various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center
service total costs, which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files
sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA,
and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
This means stable employment for the company and an easier method of
hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our
list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate
better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology
throughout the various stages, try the best companies for
customer service. These largest outsourcing companies not only supply the best talent, but also the best equipment and training to
prepare them.