Cyberpunk 2077 : Pourquoi tant de hype ?

Au moment où vous lisez cet article, nous ne sommes plus qu’à un petit mois avant la sortie de Cyberpunk 2077, un titre très attendu qui a connu moult reports depuis son annonce. J’ai moi-même beaucoup suivi les news autour de ce titre et j’ai déjà pré-commandé l’édition collector sur PS4 qu’il me tarde de vous partager sur le blog. Sur les réseaux, je vois beaucoup de réactions autour de ce futur jeu : de la lassitude, désillusion, et aussi pas mal de hype. Du coup, je vais vous donner un peu mon ressenti, et vous dire pourquoi selon moi, ce futur jeu enflamme autant les foules.

Une invitation à Night City

Cyberpunk 2077

Cette année 2020 a été assez riche en sortie de jeux vidéo. Depuis quelques temps, l’industrie souffre de beaucoup de problèmes comme les reports. Mais pour les joueurs, c’est aussi une année sous le signe de la nouveauté avec des titres apportant un vent de fraicheur tels que Ghost of Tsushima ou The Last of Us Part II. Si je cite ces deux titres en particuliers, c’est parce qu’ils font partie des plus gros succès de cette année. Cette dernière génération de console a connu son lot de Remaster et l’arrivée de titres originaux se fait grandement attendre.

En parlant de titre originaux, la particularité de Cyberpunk 2077 réside évidemment dans son univers. Je ne suis pas une grande connaisseuse des jeux de rôle, mais j’aime particulièrement le genre cyberpunk. Et en tant que fan de RPG à choix multiples, la promesse du futur triple-A m’est particulièrement alléchante. Concilier le jeu de rôle avec le monde ouvert de Night City, avec toutes les possibilités scénaristiques me donne déjà très envie d’y jouer. La rejouabilité s’annonce vraiment intéressante.

Le gage de qualité signé CD Projekt Red

« Cyberpunk 2077, par les réalisateurs de The Witcher 3 : Wild Hunt. » Le voici, le gage de qualité. Alors qu’il fêtait récemment ses 5 ans, The Witcher 3 continue encore de connaître un immense succès. Mais ce n’est pas parce qu’un studio a réalisé un titre excellent que le suivant va l’égaler ou le surpasser. Et c’est justement que là que ça devient intéressant. Le studio aurait très bien pu partir sur une valeur sûre, et produire un autre The Witcher puisque la base est déjà bien installée et que le succès est là. Au lieu de ça, ils partent en terre inconnue avec un gameplay axé FPS. Un pari plutôt risqué s’il n’en valait pas le coup.

Cyberpunk 2077 ne sera pas le prochain The Witcher 3. Cependant, il aura toute l’expertise et l’attention aux détails qui ont été apportées à ce dernier. Et vous ? Attendez vous également la sortie de Cyberpunk 2077 ?

Fay

Fay, 28 ans. Passionnée de jeux vidéo depuis toujours. Ici on parle de gaming, mais pas que ! Reste prendre un café, la visite en vaudra peut-être la chandelle...

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    The company also prides itself on its ability to help clients resolve major CX and employee experience
    (EX) pain points and take their customer service systems to the next level.

    Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to
    recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing solutions
    within the client’s time zone. In addition, InfluX creates specialized
    customer experiences that reflect the client’s vision,
    voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients
    who prefer flexible packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support
    services. The company employs native English contact center agents with
    experience in multiple industries. Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs over 2,000
    workers assigned to 35 clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare,
    travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting changes
    in the customer’s voice or tone. As a result, they can respond
    to these changes to defuse any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.

    It handles customer service duties over the phone, email, live chat, or
    social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the
    industry.
    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all over the world.
    This is one of the Canadian top IT outsourcing companies that
    provide IT services and multilingual customer service to industries
    such as technology, media, communications, eCommerce,
    financial technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact center.

    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for
    organizing an annual charitable initiative called “Telus
    Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete
    various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.

    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.
    In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center
    service total costs, which is why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with clients.

    This ensures they preserve the confidentiality of documents or files
    sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA,
    and others.
    Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
    This means stable employment for the company and an easier method of
    hiring or replacing staff members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our
    list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX?

    Or, do you prefer having sales psychology-trained outbound callers who can close deals?

    Finally, does the appeal of higher-cost nearshoring resonate
    better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that utilizes modern technology
    throughout the various stages, try the best companies for
    customer service. These largest outsourcing companies not only supply the best talent, but also the best equipment and training to
    prepare them.

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